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200 rue Richelieu, Quebec City (QC) G1R 1J6, Canada


Frequently asked questions

Medications related questions

What kind of medication can I put inside a BreezyPack?

Our BreezyPacks are suitable for carrying insulin pens, vials, EpiPens® and any IN-USE medicine that needs to stay at room temperature at all times or after the first use.

A BreezyPack, depending on the model, can resist up to 46°C/115°F and the temperature inside the case will remain below 30°C/86°F.

If you’re uncertain whether your medication can be stored inside a BreezyPack, feel free to reach out and ask us! Whenever in doubt, it’s always best to double-check your medication’s storage instructions or consult your doctor for advice.

Can I use a BreezyPack to carry other diabetes injectable medicines such as Ozempic®, Mounjaro® or Trulicity®?

Of course! IN-USE Ozempic®, Mounjaro® and Trulicity® can be stored in a BreezyPack as they must be kept at temperatures below 30°C / 86°F after the first use.

Ozempic® pens can be stored in a BreezyPack up to 56 days after the first use.

Mounjaro® pens can be stored in a BreezyPack up to 21 days after the first use.

Trulicity® pens can be stored in a BreezyPack up to 14 days after the first use.


General & Purchase related questions

Can I buy your products somewhere else?

Yes, you can.  We encourage you to buy in the most convenient way that you can, click on the options below:

Amazon US

Amazon CAN

Amazon UK

Amazon AUS

Amazon MEX

If you’ve bought a product from a distributor, any concerns regarding orders, shipping, or returns should be addressed directly with them. However, when it comes to technical inquiries and product-related issues, we’re here to assist any BreezyPack owner, regardless of where they made their purchase.

Do you ship worldwide?

Yes, we do! We deliver worldwide.

Shipping times and costs vary based on your location – they will be calculated and shown to you in the checkout process.

Standard shipping is free for any order of more than one BreezyPack, no matter where you are.

Delivery in Canada, the USA, the UK, and Australia will be done from a local warehouse whenever possible.


What is your return policy & guarantee?

We hope that you will find your BreezyPack useful, but we also know that it can sometimes be hard to get a good impression of a product when shopping online – that why we offer free returns & a full refund for 30 days after receiving your order, no matter the reason.

We also offer a 3 year guarantee covering quality issues or product defects.

What currency are this prices in?

In yours, hopefully – our website is designed to detect your location and automatically enable you to buy in your local currency.

If, for some reason, it failed to do so – You can use the currency selector in the main menu to choose it manually (available currencies depend on your location).

Are you FDA registered?

BreezyPacks are FDA registered- establishment registration and device listing, click here to verify this information at the FDA website.

Product related questions

What exactly do BreezyPacks do?

Thanks to our advanced cooling method, our BreezyPacks have a unique material inside that changes depending on the temperature outside. The case will remain fully charged at temperatures below 24°C  / 75°F. Once the temperature hits 27°C / 80°F, the material inside will start to change from a solid to a liquid state by itself and will start protecting all medicine inside preventing them from overheating.

Whenever temperatures drop below  24°C / 75°F (usually during the night), the case will start to recharge by itself. You can even leave your medicine inside during this process without worrying it will go bad.

What is the temperature inside a BreezyPack?

BreezyPacks are designed to carry in-use medicine only, the interior of a BreezyPack is usually between 25-27°C / 77-81°F .

In extreme heat or after many hours outside, the temperature can rise up to 29°C / 84°F.

How are they different from other products?

BreezyPacks are an original product developed by us in-house. They do not require refrigeration, soaking in water or electricity. They self-recharge when spending the night at room-temperature. Completely hassle-free! all you have to do is place your medicine inside and that’s it, it couldn’t be simpler.


How long are BreezyPacks good for?

Many years!

The active material used in our BreezyPacks has been carefully chosen and tested for thousands of thermal cycles – it does not degrade over time or expire.

The case itself is a fabric case – while we try to use quality components, how long it lasts is ultimately down to how well it is kept.

We are strongly opposed to planned obsolescence (producing products with a short lifespan to force clients to re-purchase), and hope that our products would serve you for as long as possible.

We wish to grow our business by recommendations from happy clients – not by forcing them to re-purchase.


Can BreezyPacks pass through airport security?

Yes – BreezyPacks are TSA approved and are frequently carried through airport security as part of carry-on luggage.

Do they need to be refrigerated or frozen before use?

No – the active material freezes at room temperature, so no refrigeration or preparation is required as long as nighttime temperatures are 24° / 75°F or under.

That being said, BreezyPacks CAN be placed in a fridge or freezer with no issue, and will regenerate very quickly in these conditions – about 30-60 minutes in a fridge or 15-30 minutes in a freezer. This can be useful if nights are hot or you just want a quick top-up to your BreezyPack. 

Never place your BreezyPack in a freezer with the medication inside – they will freeze!


Do BreezyPacks protect medicine from the cold as well?

BreezyPacks are insulated, but they do not actively protect against the cold the way that they do against the heat – in the cold, they’re no better than any simple insulated case.

As a Quebec company (and fans of winter sports) we are well aware of the difficulty of keeping medication from freezing during the winter, and are currently testing solutions for this issue.


How can BreezyPacks be washed?

BreezyPacks should be washed by hand with warm water and soap – They should not be placed in a washing machine.